This is a great piece that highlights a lot of the views I’ve had on writing for a long time:
Specifically this quote:
“Technical communications is an inherent part of user experience. Anything that involves people interacting with something is inherently part of the user experience. Your situation, sadly, is not uncommon. In many of the organizations for which I’ve had the honor to work, the technical communications (TC) folks are often the last to know what the UX team is doing. Ironically, these professionals are usually the first to point out usability issues. They need to understand how something works so they can describe it to somebody else. When they’re brought in at the end of the process, they don’t have an opportunity to influence the design as they should.
Would love to hear other people’s thoughts on this topic, or good stories/examples of this actually happening at companies. It would be great to start a simple playbook that helps folks argue to be brought into the design, UX, and general production creation process earlier.