Relativity is looking a Documentation team manager


#1

Hi, folks.

Relativity ODA LLC in Chicago is looking for a qualified doc team manager to manage the operations and drive the strategic direction of the Documentation team. This includes delivery and maintenance of product-related technical documentation, online help, and content offerings. We are looking for an experienced manager-level resource with demonstrable expertise and success in the following areas: technical communication, content creation, team management, and a mind for delivery efficiency.

Responsibilities

  • Lead the development and evolution of a documentation set that contains the following:
  • Technical guides for installing, upgrading, and maintaining our products
  • Complete and authoritative end user and administrative guides which are the ultimate reference manual for our products
  • Quick start guides that help our clients get up and running quickly
  • Best practices that help our clients maximize their investment in Relativity
  • A complex and robust software development kit (SDK) that contains complete API documentation, how to guides, and best practices for building upon and extending Relativity
  • Work across teams to ensure that content is effectively deployed and represented on the required internal and external websites, as well as additional communications and marketing collateral
  • Evaluate industry trends, as well as develop and implement ongoing content delivery strategy
  • Monitor content quality, usability, and adoption to drive customer satisfaction
  • Oversee editorial, design, and development standards and resources for documentation materials
  • Align new product features with the documentation and educational needs of the e-Discovery and data community
  • Maintain a roadmap of team initiatives and plan delivery in conjunction with team availability and corporate initiatives
  • Partner with Subject Matter Experts (SMEs) across the organization to identify opportunities to improve program offerings within the Relativity user community
  • Work closely with the Senior Manager of Content to discuss strategy, challenges, and other team-related items
  • Provide coaching and feedback to help reports strengthen specific knowledge and skill areas
  • Provide support and direction for quarterly and annual goals
  • Demonstrate Relativity management competencies in daily work, and seeks opportunities to apply and enhance management skills to create sustainable success for Relativity

To apply, please go here: https://www.relativity.com/careers/available-positions/?id=8bb4a6b0-2e27-4710-b00a-3947eabcab1d