Kayako is looking for a creative and passionate technical writer/self service content manager manage Kayako’s self service content strategy.
As leaders in the customer service software space, we need to lead by example when it comes to our own user guides and self service content. We believe that great self service is fundamental to a great customer experience. Customers prefer to help themselves, and through customer-driven self service design we want to provide our customers with the lowest effort path to getting answers and resolutions.
If you are passionate about self service and see technical writing as more than producing one knowledgebase article after the other, this is the role for you.
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