Do you do usability testing on your docs?


#1

Hi everyone,

I’m looking for resources on putting our docs through formal usability testing. Links? Training? Lessons learned?

Any and all tips welcome. Thanks in advance!

Alicia


#2

Hi Alicia,

We’re currently running our docs through usability testing too. We’re using a company called “whatusersdo”, not free I’m afraid. However, it’s been very helpful so far…when they read the instructions you give them that is!

We’ve also done some internal training too - making sure those who actually use the docs daily get to play with it, using the same kind of tests.

That way we’ve had a good balance of those who are purely there for testing its functionality, against those who know the ins&outs and so who might have a bit of industry insight and will already have an opinion of what they need from them.

Hope that helps in some way!


#3

We don’t do usability testing, most of the time we can’t even get a full technical review. The tech review would be nice. The usability test would be tricky because I suspect that often it would be a critique of the user interface, which we have very little control over. Our product has a GUI but ultimately most customers end up using the API, so there is no will or real requirement to revamp the GUI. Redesigning GUIs is an enormous undertaking.


#4

Hello!

Can you please explain what you get from usability testing, what are the results? And how is it set up?

BR, S.